Last updated: January 2026
Playfina (accessible at playfina-bet.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. By using our website, you agree to the practices described here.
We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you've got questions or concerns about how we handle your data, get in touch with us directly.
Playfina operates playfina-bet.com. References to 'we', 'us', or 'our' throughout this policy mean Playfina. References to 'you' or 'your' mean you, the user visiting or registered on our site.
We collect personal information when you register an account, make a deposit, contact our support team, or use our services. The types of information we may collect include:
We don't collect sensitive information like health records or political opinions unless you voluntarily provide it and it's directly relevant to a specific situation.
There are a few key reasons we need your personal information. First, we're required by law to verify your identity before you can deposit or withdraw funds. Second, we need to process your transactions and manage your account. And third, we use certain data to detect fraud, prevent money laundering, and comply with our obligations under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
We may also use your contact details to send you account-related notifications or, where you've opted in, promotional communications. You can opt out of marketing messages at any time.
Your personal information is stored on secure servers. We use industry-standard encryption and access controls to protect your data from unauthorised access, loss, or misuse. Only staff who genuinely need access to your information to do their jobs can see it.
We keep your information for as long as your account is active and for a reasonable period afterwards, as required by law or for legitimate business purposes. When data is no longer needed, we dispose of it securely.
We don't sell your personal information. Full stop. We may share it with:
Any third parties we work with are required to handle your information in line with Australian privacy law.
Some of our service providers may be located outside Australia. Where we send your personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that's consistent with the Australian Privacy Principles.
You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate or out of date. To make a request, contact our support team. We'll respond within a reasonable timeframe.
If you believe we've breached your privacy, you can lodge a complaint with us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you use our responsible gambling tools, such as deposit limits or self-exclusion, we record that information to make sure those restrictions are properly applied. We take this seriously. If you need support, please contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au.
We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new 'last updated' date. We encourage you to check back periodically.
Got a privacy question or concern? Reach out to our support team through the contact details listed on playfina-bet.com. We're happy to help.
18+ only. Gambling can be addictive. Play responsibly.